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Care & Operations
We serve the canine community with passion, integrity, and respect. We apply the same level of care to all aspects of our business operations. Why? So that every guest, in every location, receives the same high-quality service.
Here’s How We Do It:
Care for Pets
Providing the ideal, stress-free environment for pets takes precision. We achieve this through customized programs suited to each dog’s temperament, ultra-hygienic cleaning methods, and the most luxurious accommodations in the industry.
Care for Franchisees
Providing a scalable business model means refining every aspect of ownership—from location selection to training to growth strategies. Franchisees benefit from:
- Elite Business Systems
As operational experts, we have perfected every aspect of ownership, so there’s no guesswork involved in running a K9 Resorts. Simple, powerful operating systems, and minimal inventory, allow owners, managers, and staff members to focus on guests and daily to-do’s. - Real Estate Selection
Our team will help secure your site, negotiate your lease, find local zoning attorneys, and attend zoning meetings. We will also help you select a builder and architecture firm with experience meeting exacting K9 Resorts specifications. The goal is to get your business open on time, within budget, with very few surprises. - Industry-Leading Training
In order to retain clients, you need a staff that’s engaged on every level. That’s why employees must be certified for the function they perform. Pride in these achievements, plus a clear career path, motivate team members to go the extra mile. On par with Disney and Ritz-Carlton, our customer service standards set us far apart from the competition. - Solid Marketing
In addition to SEO, social media, and a range of digital marketing tools working for you around the clock, we’re out in our communities, making real connections. From grand-opening celebrations to networking with vets, we make lasting impressions that foster goodwill and support for our franchisees. - Proprietary Technology
K9 Connect, our proprietary technology platform, integrates all of your business systems including client relations, invoicing, employee management, financial management, marketing, gift certificates, loyalty program, online booking, and our mobile app. - Straightforward Financing
Our lenders know the value of our brand, which helps facilitate financing for eligible candidates. We belong to the SBA Franchise Registry, and work with Benetrends, to help qualified franchisees secure adequate capital as quickly and easily as possible.
At K9 Resorts, we care deeply about pets, pet parents, and everyone in our franchise family. You’ll see it in our attention to detail and in all of our 50 locations sold/in development*.
*This figure includes open units, units in development, and units sold pursuant to a Multi-Unit Developer Agreement.
Hear More From Our Customers:
“K-9 Resorts Daycare & Luxury Hotel is the most impressive facility offering this kind of care for pets that I have encountered. The staff at K-9 Resorts gave us a thorough tour at their grand opening. Immediately, I noticed the extra attention and investment in the kind of detail that directly benefits the health of animals. These include nonporous and seamless flooring, outdoor recreation and socialization on easily disinfected surfaces, spacious kennels with raised beds, and the list goes on. All of these features contributes to a healthy environment mitigating cross-contamination of disease and other issues. In the absence of regulations for boarding facilities in South Carolina, I was very pleased to see K-9 Resorts establish a high bar for daycare that others should emulate!” – Joe Elmore, President and CEO Charleston Animal Society
Performance you can measure.
K9 Resorts Performance