Care & Operations

Care for Pets

Providing the ideal, stress-free environment for pets takes precision. We achieve this through customized programs suited to each dog’s temperament, ultra-hygienic cleaning methods, and the most luxurious accommodations in the industry.

Care for Franchisees

Providing a scalable business model means refining every aspect of ownership—from location selection to training to growth strategies. Franchisees benefit from:

• Elite Business Systems
  As operational experts, we have perfected every aspect of ownership, so there’s no guesswork involved in running a K9 Resorts. Simple, powerful operating systems, and minimal inventory, allow owners, managers, and staff members to focus on guests and daily to-do’s.
• Real Estate Selection
  Our team will help secure your site, negotiate your lease, find local zoning attorneys, and attend zoning meetings. We will also help you select a builder and architecture firm with experience meeting exacting K9 Resorts specifications. The goal is to get your business open on time, within budget, with very few surprises.
• Industry-Leading Training
  In order to retain clients, you need a staff that’s engaged on every level. That’s why employees must be certified for the function they perform. Pride in these achievements, plus a clear career path, motivate team members to go the extra mile. On par with Disney and Ritz-Carlton, our customer service standards set us far apart from the competition.
• Solid Marketing
  In addition to SEO, social media, and a range of digital marketing tools working for you around the clock, we’re out in our communities, making real connections. From grand-opening celebrations to networking with vets, we make lasting impressions that foster goodwill and support for our franchisees.
• Proprietary Technology
  K9 Connect, our proprietary technology platform, integrates all of your business systems including client relations, invoicing, employee management, financial management, marketing, gift certificates, loyalty program, online booking, and our mobile app.
• Straightforward Financing
  Our lenders know the value of our brand, which helps facilitate financing for eligible candidates. We belong to the SBA Franchise Registry, and work with Benetrends, to help qualified franchisees secure adequate capital as quickly and easily as possible.